The type of personal information we collect We may collect and process the following information: - Your name, date of birth, address, contact telephone numbers and email address - Your health details relevant to your eye examination including any health conditions, medications, and treatment history. - Your spectacle prescription, contact lens prescription, spectacle sales, contact lens sales. - Payment details. - Lifestyle information - Information received from other health care professionals about your ongoing care, including referral letters to and from your GP / ophthalmologist. - Any other information you give us voluntarily.
How we get the personal information and why we have it Most of the personal information we process is provided to us directly by you for one of the following reasons: - To book eye appointments. - To confirm your appointment and send you reminders when you are due appointments. - To perform eye health checks and provide you with the best possible care. - To determine your prescription for spectacles and contact lenses. - To understand your lifestyle requirements and recommend the best optical appliance for you. - To send you communication regarding changes to our services. - To send you marketing communications – you can opt out of this at any time. - To ask you for feedback on your experience with us.
We also receive personal information indirectly, from the following sources in the following scenarios: - From other optometrists if you have had appointments with them in the past, we will ask your permission before requesting this. - From your GP, ophthalmologist, or other health care provider if the information is relevant to your eye health.
We may share information with other optometrists, your GP, your ophthalmologist, and other health care providers. We may also share information with external third parties who have a legal right to access it, e.g. the police, our insurers, and auditors. We may use third party service providers to help us operate our business. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
We have a legal obligation to keep records in accordance with the Opticians Act 1989. We rely on your consent for any information held for which we do not have a legal obligation to hold. You can revoke your consent at any time by contacting us directly. We will erase your data on request as long as it does not prevent us meeting our legal and regulatory obligations.
How we store your personal information
Your information is securely stored. We keep the information for as long as is clinically necessary, as defined under applicable health care laws and regulations. We will then dispose your information securely.
Your data protection rights
Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at [email protected] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at R&F Opticians, 11 Castle Lane, Lurgan, BT67 9BD. [email protected], tel: 02838327606. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
