Privacy Policy
At R&F Opticians, we are dedicated to protecting your personal and eye health information. This Privacy Policy explains our commitment to transparency and how we manage the data you share with us in compliance with standard data protection regulations.
Who we are
R&F Opticians is an independent practice located at 11 Castle Lane, Lurgan. We provide professional eye care services and are the data controller responsible for your personal information.
What information we collect
We collect personal details such as your name, address, contact numbers, and date of birth. We also collect sensitive health data, including your clinical history, retinal images, eye examination results, and optical prescriptions.
How we use your information
Directly supporting your clinical care is our priority. We use your data to manage examinations, dispense corrective lenses, handle referrals to GPs or specialists, and ensure the continuity of your eye health services.
Marketing
We may contact you with appointment reminders or vision health updates. We will only send purely promotional marketing materials if you have provided explicit consent, and you can withdraw this at any time.
NHS patients
If you receive NHS-funded care, we process your information as required by the health service to fulfill our clinical obligations and to process General Ophthalmic Services (GOS) claims and statutory reporting.
Online bookings
When using our online booking tool, we collect the data necessary to schedule your visit. This information is processed securely and is only used to manage your appointments and clinical records.
How we store your data
Your information is stored within secure practice management systems and protected physical files. We use industry-standard encryption and access controls to prevent unauthorized access or loss of data.
How long we keep your data
We maintain records in accordance with statutory retention periods. Typically, clinical records are held for at least 10 years after your last visit, or until a minor reaches age 25.
Sharing your information
We only share your clinical data with other healthcare professionals (like your GP or ophthalmologist) when necessary for your care. We may share information with the NHS for claim processing. We do not sell your personal data to third parties.
Your rights
You have the right to access your data, request corrections, or object to processing. You may also request that your records be transferred. Please contact us directly to exercise any of your statutory rights.
Cookies
Our website uses cookies to enhance functionality, analyze traffic, and support our booking tools. You can choose to accept or decline cookies through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time to ensure it effectively reflects current data protection laws and our internal practice policies. Please check this page regularly for updates.
Contact us
For any questions or concerns about your personal data, please email info@randfopticians.com, call 028 38327606, or visit us at 11 Castle Lane, Lurgan.
This policy is effective as of January 2026. R&F Opticians reserves the right to update this policy as needed.